Privacy Policy

Effective Date: January 19, 2025
Company Name: Ohio Diabetic Exchange
Contact Email: support@ohioiabeticexchange.com

1. Introduction

This Privacy Policy explains how Ohio Diabetic Exchange (“we,” “us,” “our”) collects, uses, and protects personal information from individuals who interact with our website or our Facebook Messenger chatbot. By using our site or chatbot, you agree to the terms of this policy.

2. Information We Collect

When you interact with us, we may collect the following types of information:

  • Information you provide directly: Your name, email, phone number, mailing address, product details, photos, videos, and any messages you send.

  • Automatically collected information: Your Facebook profile name, profile picture, user ID, message timestamps, and data shared through the Messenger API.

  • Website data: IP address, browser type, device information, and pages visited.

3. How We Use Your Information

We use collected information to:

  • Respond to inquiries and provide customer support.

  • Verify product details and arrange purchases or collections.

  • Process payments securely.

  • Detect, investigate, and prevent fraud.

  • Improve our website, chatbot functionality, and overall user experience.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it only with:

  • Service providers such as payment processors and shipping carriers necessary to complete transactions.

  • Law enforcement or regulatory authorities when required by law.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. You may request deletion of your data at any time by contacting us at support@ohiodiabeticexchange.com.

6. Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Request correction or deletion of your personal data.

  • Withdraw your consent for us to process your data.

To exercise these rights, email us at support@ohiodiabeticexchange.com.

7. Security

We implement reasonable technical, administrative, and organizational safeguards to protect your personal information from unauthorized access, use, or disclosure.

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised Effective Date.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Email: support@ohiodiabeticexchange.com.

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